FAQ


How much of the proceeds goes to Space for Giants?

We donate 10% of our profits towards halting elephant poaching in its tracks. To find out more visit our Mission page where we go into more detail about what Space for Giants actually does.

Do you have a phone number I can call for support?

We do not currently have a phone line that you can call, however if you are in need of support please contact elephantgiftshop@gmail.com and will get back to you ASAP on your issue. Alternatively you can use the Contact Us tab if you are on a computer. We typically take 1 working day to respond.

How long does Shipping Take?

Starting from 2nd June 2016, USA shipping typically takes between 5 - 15 business days to arrive, and for some items up to 20 days however please allow some extra time (1 or 2 business days) for processing the order. International shipping, depending on what product you have bought and its subsequent availability will take from 10 days up to 2 months to arrive.

Products bought before 2nd June 2016 take longer to arrive however. For more details consult our Shipping Page.

How do I track my Order?

Order tracking's availability is dependant on the item you bought, if it is trackable you should receive an email with the package's tracking code. From there you can go onto our Order Tracking page and follow the steps on the page. This should then direct you to a page with your packages movements on it.

 

What is your Returns Policy?

We do not accept returns in any case, except under extreme circumstances. If the product you received arrived damaged or was the wrong product, please contact our customer service elephantgiftshop@gmail.com and we will resolve the issue.

I love my new Clothes, how should I Wash Them?

For the first few washes, we recommend that you hand wash your apparel, in a cold bath - we also recommend that if you choose to Iron, that you use a cool Iron.